Shipping Policy
Shipping is calculated during the last stage of check-out. Please fill your cart and indicate your ship to address to automatically view the cost to ship your order. Orders will be shipped within 1-3 business day of placing your order using a major shipping carrier. You will receive confirmation of shipment and a tracking number in an e-mail. Please note, for certain countries, customs charges will apply as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you receive the order in your "ship to" country. Malabar Baby ships from studios based in the USA, Hong Kong and India and the USA. For any specific tax or duty queries, please contact snuggle@malabarbaby.com for assistance.
International Shipping:
USA: 3 to 5 business days
Europe and Asia: 5 to 8 business days
Hong Kong: 1-3 days delivery
India: 5-10 business days
Please email us at snuggle@malabarbaby.com for queries.
Return Policy
At Malabar Baby we take great pride in the quality of our products and customer satisfaction. If you are not satisfied with our products, you can return them (non sale items only) within 14 days of shipment. All products must be in original packaging, not used and in salable conditions. Provided these conditions are met, we will refund the full amount (not including shipping and handling charges, duties and taxes if applicable) back to your account in 10 to 20 working days. Gift cards are not returnable items.
Sale items
Only regular priced items may be refunded, unfortunately sale or items (where a coupon code was used) cannot be refunded.
Handmade Items Are Final Sale
Given the handmade nature of our products and the time it takes to craft each piece- Returns are not accepted.
Exchanges
We only replace items if they are defective or damaged and will exchange them for the same item. Please contact us with a photo and your order number if you need a replacement for a defective or damaged product.
Pop-Up Shops
All items sold in pop-up shops or exhibitions are not refundable.
Gifts
If you received an item that was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your item returned. Once the returned item is received, we will provide you with gift credit.
To complete a return: To complete your return, we require a receipt or proof of purchase and will provide you with instructions prior to sending items back. There are certain situations where only partial refunds are granted. Any item not in its original condition, is returned beyond 14 days after delivery, is damaged or missing parts for reasons not due to our error is non-returnable.
The shipping cost of a returned item is at your expense. We highly recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. As soon as we receive the item and confirm that it is in its original condition, we will refund the credit card used to purchase the item. Please note, it takes an average of 2-4 business days to refund a credit card.
- Please contact us at snuggle@malabarbaby.com regarding your return (Include your order number and note the items you are returning and the reason for return).
- Once you receive a confirmation from Malabar Baby regarding your return, please mail it to our office address listed below.
- Along with your returned item, please include the following information: name, address, phone number, the word “refund” and your original order number.
- Securely package your return making sure is in original packaging, not used and in salable conditions. Do not forget to include the packing slip.
- Send back to us via a traceable method using your preferred shipping company. Customer is responsible for shipping fees associated with a return. Malabar Baby is not responsible for shipping fees or lost return.
- Mail return to:
Malabar Baby- Returns in the USA/Canada:
PNP c/o Malabar Baby Returns
5353 E Slauson Ave,
Commerce, CA 90040
CONTACT: Grace
PHONE: +1 626 988 8098
Malabar Baby- Returns in Asia/Europe:
Malabar Baby
18 Sung-On Street
Peninsula Square, Suite #1201
Hung Hom, Kowloon Hong Kong
PHONE: +852 2543 4557